Terms of service

Overview

Welcome to Steps by Doubleyou! The terms “we”, “us” and “our” refer to Steps by Doubleyou. Steps by Doubleyou operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Steps by Doubleyou is powered by Shopify Inc., Shopify Commerce Singapore Pte. Ltd or Shopify International Limited, depending on where Steps by Doubleyou is established, enabling us to provide the Services to you.

The following terms and conditions, together with any policies referenced in them (these “Terms of Service”), describe your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they contain important information about your legal rights and address matters such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you should not use or access our Services. These Terms of Service do not limit any rights you may have under applicable consumer protection legislation or other statutory rights that cannot be waived.

1. Access and account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in the state or province where you live and that you have given us permission to allow your minor dependants to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or visiting our online stores or purchasing products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide in our stores is accurate, current and complete, and that you have all necessary rights to provide this information.

You are solely responsible for keeping your account login details secure and for all activity on your account. You may not transfer, sell, assign or license your account to anyone else.

1. Our products

We have made every effort to display our products and services as accurately as possible in our online stores. However, please note that colours or the appearance of a product may differ from how they appear on your screen, depending on the device you use to access the store and its settings and configuration.

We do not guarantee that the appearance or quality of products or services you purchase will meet your expectations or that they will exactly match what is displayed or depicted in our online stores.

All product descriptions may be changed at any time, at our sole discretion, without prior notice. We reserve the right to discontinue products at any time and may limit the quantities of products we offer per person, geographical region or jurisdiction on a case-by-case basis.

1. Orders

When you place an order, you make an offer to purchase and authorise us and our payment processors to charge the total amount of your order to your selected payment method.

Steps by Doubleyou reserves the right to accept or reject your order for any reason at its sole discretion, subject to applicable law. Your order is not accepted until Steps by Doubleyou confirms acceptance. We must receive and process your payment before your order is accepted.

Please check your order carefully before submitting it, as Steps by Doubleyou may no longer be able to process cancellation requests after an order has been accepted.

If we do not accept, change or cancel an order, we may attempt to notify you using the email address, billing address and/or telephone number provided when the order was placed.

Your purchases may only be returned or exchanged in accordance with our Returns and Refunds Policy. This does not limit any rights you may have under applicable law.

You represent and warrant that your purchases are intended for your personal or household use and not for commercial resale or export.

1. Prices and billing

Prices, discounts and promotions may change without prior notice. The price charged for a product or service is the price applicable when the order is placed and is stated in your order confirmation email.

The displayed consumer prices include VAT and exclude any applicable shipping costs. Shipping costs are displayed before the order is completed.

Prices in our online stores may differ from prices offered in physical shops, online stores or other stores operated by third parties.

We may occasionally offer promotions on the Services that affect pricing and are subject to terms separate from these Terms of Service. If the terms of a promotion conflict with these Terms of Service, the promotional terms take precedence.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiry dates, so that we can complete your transactions and contact you if necessary.

You represent and warrant that:

(1) you are authorised to use the payment method you provide;

(2) the information you provide for that payment method is true, correct and complete;

(3) charges incurred by you will be honoured by your payment method provider; and

(4) you will pay the charges you incur at the stated prices, including any shipping and handling charges and all applicable taxes.

1. Shipping and delivery

Steps by Doubleyou is responsible for delivering the ordered products, including when storage, processing and shipping are carried out by external suppliers or fulfilment partners.

The stated delivery times are estimates and are not guaranteed unless expressly agreed otherwise. If a delay occurs, Steps by Doubleyou remains responsible for communicating with the customer and complying with its statutory obligations.

The risk of loss of or damage to the products passes to the consumer when the consumer, or a third party designated by the consumer who is not the carrier, has physically received the products.

If the consumer independently chooses a carrier not offered by Steps by Doubleyou, the risk passes to the consumer when the products are handed over to that carrier, to the extent provided by law.

Steps by Doubleyou remains the point of contact for questions about shipping, delivery, delays, missing shipments and transport damage. The customer does not need to contact the supplier or fulfilment partner directly.

Please see our Shipping Policy for further information about delivery countries, shipping costs and estimated delivery times.

1. Intellectual property

Our Services, including but not limited to all trademarks, brands, text, images, graphics, product reviews, videos and audio, are owned by Steps by Doubleyou, its affiliates or licensors and are protected by trademark, copyright and other intellectual property laws of the United States and other countries. Likewise, product listings are managed and owned by Steps by Doubleyou.

The purchase or delivery of a product does not grant or convey any intellectual property rights, including patents, copyrights, trademarks or other proprietary rights, in or relating to the product, its design, software or underlying technology. All such rights remain exclusively with Steps by Doubleyou or the original rights holder.

These terms permit you to use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any materials from the Services without our prior written permission.

Unless expressly stated otherwise, nothing in these Terms of Service grants, or may be construed as granting, you any licence or other rights under any patent, trademark, copyright or other intellectual property of Steps by Doubleyou, Shopify or a third party.

Unauthorised use of the Services may violate applicable intellectual property laws or other laws. All rights not expressly granted in these terms are reserved by Steps by Doubleyou.

The names, logos, product and service names, designs and slogans of Steps by Doubleyou are trademarks of Steps by Doubleyou or its affiliates or licensors. You may not use these trademarks without the prior written permission of Steps by Doubleyou.

The Shopify name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans on the Services are the trademarks of their respective owners.

1. Optional tools

You may be given access to customer tools provided by third parties as part of the Services, over which we have no supervision, control or input.

You acknowledge and agree that we provide access to these tools “as is” and “as available”, without warranties, representations or conditions of any kind and without endorsement. We accept no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the website is entirely at your own risk and discretion. You should familiarise yourself with, and agree to, the terms under which the relevant third-party providers supply these tools.

We may also offer new features through the Services in the future, including new tools and resources. Such new features will also be considered part of the Services and will be subject to these Terms of Service.

1. Third-party links

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.

We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access. If you leave the Services to access such third-party materials or websites, you do so at your own risk.

We are not liable for any harm or damage connected with your access to third-party websites or your purchase or use of products, services, resources or content on third-party websites.

Please carefully read the third party’s policies and practices and ensure you understand them before entering into a transaction. Complaints, claims, concerns or questions about third-party products and services should be directed to the relevant third party.

1. Relationship with Shopify

Steps by Doubleyou is powered by Shopify, enabling us to provide the Services to you. When you use the Services, your device communicates with Shopify’s systems to deliver the Services. Section 10 explains how Shopify uses and processes information from these interactions.

However, every sale and purchase in our store takes place directly between you and Steps by Doubleyou.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and Steps by Doubleyou, including any injury, damage or loss resulting from purchased products and services.

You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or relating to your purchases and transactions with Steps by Doubleyou.

1. Privacy Policy

Our Privacy Policy explains how we may collect, use and disclose certain personal information relating to your use of the Services. By using the Services, you acknowledge that you have read this Privacy Policy.

Because the Services are hosted by Shopify, Shopify collects, uses, processes and stores personal information about your access to and use of the Services, including information about your transaction, while you browse and interact with the Services.

Shopify may use this information for purposes including, but not limited to, providing, securing and improving the Services; processing transactions; and helping prevent fraud on this website and other websites powered by Shopify.

Information collected when you visit or use the Services, including information automatically collected about your browsing activity, is transmitted to and shared with Shopify and third parties that may be located in countries other than your country of residence, to provide services to you.

Please see our Privacy Policy and Shopify’s Privacy Policy for further information about how we, Shopify and our partners use your personal information:

 

1. Feedback

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium and for any purpose, including commercial use.

For example, we may use our rights under this licence to operate, provide, evaluate, expand, improve and promote the Services, and to fulfil our obligations and exercise our rights under these Terms of Service.

You also represent and warrant that:

(1) you own or have all necessary rights to all Feedback;

(2) you have disclosed any compensation or incentives received in connection with submitting Feedback; and

(3) your Feedback complies with these Terms of Service.

We are not and will not be obliged to keep your Feedback confidential, pay compensation for it or respond to it.

We may, but are not obliged to, monitor, edit or remove Feedback that we determine at our sole discretion to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that infringes any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not infringe any third-party rights, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You further agree that your Feedback will not contain defamatory or otherwise unlawful, abusive or obscene content, or any computer virus or other malware that could affect the operation of the Services or a related website in any way.

You may not use a false email address, impersonate another person or otherwise mislead us or third parties about the origin of Feedback.

You are solely responsible for the Feedback you provide and its accuracy. We take no responsibility and accept no liability for Feedback posted by you or any third party.

1. Errors, inaccuracies and omissions

Occasionally, information on or within the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct errors, inaccuracies or omissions, change or update information, or cancel orders if information is inaccurate, including after an order has been submitted.

If we cancel an order after payment has been collected, we will issue any refund required by applicable law.

1. Prohibited uses

13.1 You may access and use the Services only for lawful purposes. You may not directly or indirectly access or use the Services:

(a) for unlawful or malicious purposes;

(b) to violate any international, federal, provincial, state or local regulations, rules, laws or ordinances;

(c) to infringe our intellectual property rights or the intellectual property rights of others;

(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or injure our employees or anyone else;

(e) to transmit false or misleading information;

(f) to send, knowingly receive, upload, download, use or reuse material that does not comply with these Terms of Service;

(g) to send or arrange the sending of advertising or promotional material, including junk mail, chain letters, spam or similar solicitation;

(h) to impersonate or attempt to impersonate another person or entity; or

(i) to engage in any other conduct that restricts or interferes with anyone’s use or enjoyment of the Services or that, as determined by us, may harm Steps by Doubleyou, Shopify or users of the Services, or expose them to liability.

13.2 In addition, you agree not to:

(a) upload or transmit viruses or any other malicious code that will or may be used to affect the functionality or operation of the Services;

(b) reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services;

(c) collect or track other people’s personal information;

(d) spam, phish, pharm or pretext the Services;

(e) use robots, spiders, scraping, data collection and extraction tools, automated devices or processes, AI tools such as agentic AI, or automated or manual means to access the Services; or

(f) interfere with, circumvent or evade security or authorisation features, robot exclusion headers or other measures we use to restrict access to the Services.

We reserve the right to suspend, disable or terminate your account at any time, without prior notice, if we determine that you have violated any part of these terms.

1. Agents

14.1 This section (“Agent Terms”) applies if you use, permit, enable or deploy an Agent to access, use or interact with the Services. An “Agent” is any software or service that acts autonomously or semi-autonomously on behalf of or at the direction of a person or entity and can operate without direct supervision on behalf of a person or through their device.

14.2 No Agent may access, use or interact with the Services unless it identifies itself at all times and operates strictly in accordance with the requirements in section 14.4 below. In addition, no Agent may access, use or interact with the Services if we have asked it to refrain from accessing, using or interacting with any service.

14.3 We may restrict whether and how an Agent accesses, uses and interacts with the Services, including through technical measures.

14.4 Agents must:

(a) indicate in all HTTP/HTTPS requests that the request originates from an Agent and disclose the Agent’s name by including “Agent/[agent name]” in the request’s user-agent string;

(b) not conceal or obscure that any access, use or interactions originate from an Agent, for example by mimicking human behaviour and interaction patterns or completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use;

(c) respond truthfully to any question or prompt seeking to determine whether interactions originate from a human or a computer; and

(d) not circumvent or otherwise evade any measure intended to block, restrict, modify or control whether and how Agents access, use or interact with the Services.

1. Termination

We may terminate this agreement or your access to the Services or any part of them at our sole discretion at any time without prior notice. You remain liable for all amounts due up to and including the date of termination.

The following sections survive termination: Intellectual property, Feedback, Termination, Warranty disclaimers, Limitation of liability, Indemnification, Severability, Waiver; entire agreement, Assignment, Applicable law, Privacy Policy, and any other provisions that by their nature survive termination.

1. Statutory conformity and warranty

Steps by Doubleyou warrants that the products supplied conform to the contract and meet the statutory requirements applicable to the sale of consumer products.

If a product does not conform to the contract, the consumer is entitled to the applicable statutory protection and remedies. Depending on the circumstances, these may include repair, replacement, a price reduction or termination of the contract.

The consumer may report a defect, damage or other discrepancy to Steps by Doubleyou using the contact details on our online store.

Steps by Doubleyou remains responsible for handling the report. The consumer does not need to contact Hertwill or another supplier directly.

Any additional manufacturer’s warranties or commercial guarantees provided by a supplier or manufacturer apply in addition to the consumer’s statutory rights. These additional guarantees do not limit the statutory rights against Steps by Doubleyou.

Nothing in these terms excludes statutory rights or obligations that cannot be excluded or limited under applicable consumer legislation.

1. Liability

Steps by Doubleyou is responsible for fulfilling the obligations arising from its contract with the consumer and applicable law.

Nothing in these terms excludes or limits Steps by Doubleyou’s liability to the extent that such exclusion or limitation is prohibited by applicable law.

This applies in particular to liability connected with statutory consumer rights, the supply of products that do not conform to the contract, product liability and damage for which liability cannot legally be excluded or limited.

Steps by Doubleyou uses external suppliers and fulfilment partners to store, process and ship products. This does not affect Steps by Doubleyou’s responsibility towards the consumer.

The consumer may submit questions, complaints and claims directly to Steps by Doubleyou using the contact details on our online store.

1. Indemnification

You agree to indemnify, defend and hold harmless Steps by Doubleyou, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers against all losses, damages, liabilities or claims, including reasonable legal fees, payable to a third party as a result of or arising from:

(1) your breach of these Terms of Service or the documents incorporated into them by reference;

(2) your violation of any law or third-party rights; or

(3) your access to and use of the Services.

We will notify you of any claim eligible for indemnification. Failure to notify you promptly does not relieve you of your obligations unless you are materially prejudiced as a result.

We may manage the defence and settlement of such a claim at your expense, including the selection of legal counsel. However, we will not settle any claim that requires non-monetary obligations from you without your consent, which will not be unreasonably withheld.

You will cooperate in defending claims eligible for indemnification, including by providing relevant documents.

1. Severability

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, it will nevertheless be enforceable to the fullest extent permitted by applicable law. The unenforceable part will be deemed severed from these Terms of Service. Such a determination does not affect the validity and enforceability of the remaining provisions.

Nothing in these terms limits any rights you have under applicable consumer protection legislation or other laws that cannot be waived by contract. If any part of these terms conflicts with those rights, those rights prevail.

1. Waiver; entire agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or relating to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service. They replace all prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any previous versions of the Terms of Service.

Any ambiguities in interpreting these Terms of Service must not be construed against the drafting party.

1. Assignment

You may not delegate, transfer or assign this agreement or your rights or obligations under these terms without our prior written consent. Any attempt to do so will be void.

We may transfer, assign or delegate these terms and our rights and obligations without your consent and without notifying you.

1. Applicable law and disputes

These terms and conditions and the contracts between Steps by Doubleyou and the consumer are governed by Dutch law.

If the consumer has their habitual residence in another country to which Steps by Doubleyou directs its commercial activities, this choice of law does not affect the protection afforded to the consumer by the mandatory provisions of the law of their country of habitual residence.

Disputes will be submitted to the competent court in accordance with the applicable legal rules. Nothing in this provision limits the consumer’s right to bring proceedings before a court that has jurisdiction under mandatory consumer legislation.

1. Language of the terms

These terms and conditions are drafted and made available in Dutch.

If these terms are translated into another language, the intention is for the different language versions to have the same meaning. In the event of a discrepancy or ambiguity, applicable consumer legislation and the consumer’s rights will be taken into account.

A translation or language version never limits the consumer’s mandatory statutory rights.

1. Headings

The headings in this agreement are included for convenience only and do not limit these terms.

1. Electronic communications

By using the Services or placing an order, you agree that we may send you transaction- and service-related communications electronically, including by email, a notification in your account or a message within the Services.

These communications may concern your orders, account, purchases, returns, these Terms of Service or other service-related matters.

You are responsible for keeping your contact details up to date.

1. Changes to the Terms of Service

You can review the most current version of the Terms of Service on this page at any time.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website.

It is your responsibility to check our website regularly for changes. We will notify you of material changes to these Terms of Service in accordance with applicable law. These changes take effect on the date stated in the notice.

Your continued use of or access to the Services following the publication of changes to these Terms of Service constitutes acceptance of those changes.

1. Contact details

Business name: Steps by Doubleyou
Business address: Bezettingslaan 138, 9728 EL Groningen, the Netherlands
Telephone number: 06 - 875 765 46
Email: info@stepsbydoubleyou.com

Questions about the Terms of Service can be sent to info@doubleyousmallandtall.nl.

Our contact details are listed in our Contact Information policy.